"THE CUSTOMER IS GOLD" is a one day workshop, conducted entirely "ON-CAMERA" - allowing amazing insights into your own performance.

When you get to "witness" "On-Camera" how your customers
see you, a natural transformation occurs that can translate into:

Thousands of dollars of increased BUSINESS.

When you know how to treat your customers like gold, your day,
your life and your income take on a whole new look and feel.

This "results oriented" training program is totally interactive
with everyone on the hook for an agreed outcome in performance. 
 

Here are some frequently asked questions:   What will happen during a CIG session...   The kind of results you can expect   Why this positive change can be permanent...   Why Neil is qualified to deliver CIG program...

Please find the answers to these questions below.

What happens in a  "THE CLIENT IS GOLD" session with Neil?

Participants in a CIG session are in for the discovery of a lifetime.
It will be revealed to them, probably for the very first time exactly
how your customer sees them.

"On-Camera" sessions and playback allow changes in performance,
attitude and tangible results you can actually see and feel!

Why is this so important?

"Working "On-Camera" ...seeing yourself back in replay and during
guiding sessions brings a totally new and fresh dimension to customer
service knowledge and skill. 
You will see things in and about yourself you have never seen before!

Why working "ON-CAMERA" gets such dramatic results
in Sales/Customer Service.

Working "ON-CAMERA" has been proven so convincingly to be an incredibly powerful business tool to help lift human performance and results....here's why: As we go through life doing what we are doing in business and in our personal lives, we see life from the inside...out. When we work with you "ON-CAMERA" we watch each piece back in replay which allows you to "witness"...or in other words, become a "third-party" observer of yourself!

Why is NEIL MCLEAN qualified to deliver this  ON-CAMERA PROGRAM? Neil McLean has been working ON-CAMERA for more than 25 years...as a journalist, newsreader, studio/field presenter, interviewer and special event host. With a personal log of more than 5000 news stories and 20,000 interviews, Neil combines these skills with the experience of being one of Australia's leading media and presentation trainers. He has guided literally thousands of people "On-camera"to perform better. Neil's unique style brings out the very best in people. Great customer service has been a life-long passion!

A bonus for those who's CUSTOMER SERVICE is already brilliant.

For those fortunate few who have had the courage dedication and commitment it takes to have beautiful customer service, here is a thought. When your people see themselves ON-CAMERA,  and recognise what a grand job they are already doing, they will have one question literally pulsing through them. How can I do this even better?

Working ON-CAMERA and observing yourself
causes the most amazing things to happen.

Like finely-tuned athletes, they will
pick up on areas they wish to improve
and go after that result voraciously and passionately.

These kinds of people are hungry to improve... and ON-CAMERA,
they will be presented with a magnificent opportunity to
extract every last ounce of value from the experience.

You will enjoy the benefits.

Why "The Customer is Gold" can effect lasting,
permanent changes for Sales and Customer Service professionals.

When your own techniques are revealed to you in great detail ON-CAMERA, a number of things will happen. Firstly, you will clearly see what works for you and what doesn't work when dealing with people. Secondly, you will figure out really quickly that thrilling a customer with brilliant service will give you a genuine buzz. Thirdly, when a customer is dazzled by great service, they will come back again and again just to enjoy the experience you gave them. Finally, They will share their experience with others to provide you with quality referrals!

Format and what you need on the day.
CIG is ideally delivered to a maximum of ten people at a time in a training room, breakout room at conferences, board room or similar space.   However smaller groups and one-on-one formats can be easily arranged. Seating can be around a board room table, or "round table" style (not theatre style) Our crew will arrive for an 8.30 am start. There is a short morning break during the 8.30-12.30 morning session. 12.30-1.00 Lunch break.   1.00-5.00 Afternoon session. Also a television monitor with video "inputs" (most newer televisions have these) However we can supply a monitor if required. There are many "take-away" skills peppered throughout the program. "THE CUSTOMER IS GOLD" is designed for these new skills to continue to be developed by the individual long after the actual training day. It is a full day format usually, however sessions can be individually tailored to suit your situation. The investment in your greatest asset includes all equipment, hand outs and follow up service.   for information about pricing Neil and his team are based on the Gold Coast. Travel/accom at the client's cost apply outside a 100km radius of the Gold Coast.